TERMS &CONDITIONS

All Full Blast Marketing packages are provided on a month-to-month basis. There are no lock-in contracts and no long-term commitments. By purchasing a package, you agree to these Terms and Conditions and the terms described on the relevant package page.

Each package continues on a month-to-month basis until you cancel in accordance with the cancellation requirements set out below.

All package fees are billed monthly in advance. Your billing cycle begins on the date your package is activated and renews on the same date each month.

Fees are stated in Australian dollars and exclude GST, which is added at the applicable rate. Payment is required before each billing cycle begins.

You can cancel any package at any time by providing written notice before your next billing cycle. Cancellation takes effect at the end of the current billing period.

No refunds are provided for partial billing periods, except where a refund or other remedy is required by the Australian Consumer Law or another applicable law. If you cancel after a billing cycle has commenced, the package remains active until the end of that billing period.

For the More Leads package, your advertising spend is paid separately by you and goes directly to Google, Meta, or the applicable advertising platform. Full Blast does not collect, manage, or take responsibility for your advertising spend. A valid payment method must be maintained on your advertising account at all times.

Any costs charged by third-party platforms - including Meta, Google, SMS providers, calendar systems, or other connected services - are your responsibility unless explicitly stated otherwise in your package inclusions.

Each package includes a defined set of inclusions and usage allowances as described on the relevant package page. These limits include, where applicable, the number of campaigns, advertising creative, review request messages, AI voice minutes, SMS segments, calendars, call transfer destinations, and connected systems.

Any usage or work beyond the included allowances is not covered by the standard monthly fee and may incur additional charges. Where additional charges may apply, Full Blast will explain these before the work is undertaken.

The Calls Answered & Booked package includes a US$50 monthly usage credit for eligible AI, phone and messaging services. When that credit is exhausted, service may continue and additional usage will be charged automatically to the payment method on file at the applicable usage rates provided during onboarding or displayed in the client account.

The packages are designed to be focused and affordable. Work that falls outside the defined inclusions of a package - including custom development, additional campaigns, multiple locations, complex integrations, video production, photography, or advanced creative production - is not included.

If you request additional work or custom development, Full Blast will provide a separate quote or explain any additional charges before the work commences. No additional work will be billed without your prior approval.

The prior-approval requirement for additional work does not apply to metered usage charges described in Section 5.

You are responsible for providing accurate business information, timely access to the relevant accounts and platforms, and prompt approval of campaign copy, creative, call scripts, profile changes, and other deliverables.

Delays in providing access, information, or approvals may delay the launch or optimisation of your package. Full Blast is not responsible for delays caused by the client's failure to provide required information or approvals.

Campaign materials created by Full Blast - including advertising copy, static creative, lead forms, and call scripts - are provided for your use within the agreed package and the relevant advertising platforms.

You retain ownership of your brand assets, business information, and any content you provide to Full Blast. Full Blast retains ownership of its proprietary systems, templates, and methodologies. You may not resell, redistribute, or sub-license Full Blast's campaign materials to third parties.

The Calls Answered & Booked service and other automated systems use artificial intelligence to handle calls, answer questions, capture information, and book appointments. AI systems may not always produce perfect results and may occasionally misunderstand or misinterpret information.

Full Blast takes reasonable steps to configure and test AI systems. Nothing in these terms excludes liability arising from Full Blast's failure to exercise due care or any liability that cannot lawfully be excluded. You are responsible for reviewing and approving the business knowledge, call handling instructions, and responses used by the system.

Call recording and transcription are configurable features. Where enabled, the client is responsible for ensuring that callers receive any notice and that any consent required by applicable law is obtained. Full Blast does not represent that recording without notice is lawful in every jurisdiction.

The Smart Receptionist can be configured to identify itself as an AI assistant, including where required by law or requested by the client.

You are responsible for ensuring that any customer information you provide to Full Blast - including customer lists for review request campaigns - has been collected lawfully and that you have the necessary consent to use it for the intended purpose.

Full Blast handles personal information in accordance with our Privacy Policy. You are responsible for ensuring your use of Full Blast's services complies with applicable privacy laws and regulations.

Full Blast does not guarantee any specific number of leads, enquiries, sales, revenue, Google rankings, reviews, or inclusion in AI-generated answers. Results depend on many factors outside Full Blast's control, including market conditions, competition, platform algorithms, advertising budget, and the client's offer and follow-up process.

The client remains responsible for contacting leads, converting enquiries into customers, and following up on opportunities generated through the packages.

Full Blast relies on third-party platforms - including Meta, Google, AI providers, calendar systems, and SMS and email providers - to deliver its services. Service interruptions, changes to platform policies, account suspensions, or technical issues caused by these platforms are outside Full Blast's control.

To the maximum extent permitted by law, Full Blast is not liable for delays, interruptions, or losses caused by third-party platform outages, policy changes, or account issues. This clause does not exclude Full Blast's responsibility for its own failure to exercise reasonable care. We will take reasonable steps to minimise disruption and restore service as quickly as possible.

Full Blast Marketing Pty Ltd (ABN 62 662 874 544) acknowledges that consumer guarantees apply under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by law that cannot be lawfully excluded. To the maximum extent permitted by law, where our liability cannot be excluded, liability is limited at our option to resupplying the service or paying the cost of resupplying the service.

Subject to rights and liabilities that cannot lawfully be excluded or limited, Full Blast's aggregate liability arising from a package is limited to the fees paid for that package during the three months preceding the event giving rise to the claim. This limitation does not apply to fraud, wilful misconduct, breach of confidentiality, privacy or data-security breaches caused by Full Blast, or any liability that cannot lawfully be limited. Full Blast is not liable for indirect, special, or consequential loss, including loss of revenue or profit.

Both parties agree to maintain confidentiality regarding non-public business information. In the event of a dispute, the parties agree to first attempt good-faith negotiation. If unresolved, disputes will be referred to mediation in Victoria, Australia.

These Terms and Conditions are entered into with Full Blast Marketing Pty Ltd (ABN: 62 662 874 544). They are governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia. The parties submit to the jurisdiction of the courts of Victoria, Australia.