24/7 Smart Receptionist that answers, captures & books
CALLS ANSWERED& BOOKED
The Calls Answered & Booked package helps businesses answer missed and after-hours calls, capture leads and book appointments - using a 24/7 AI assistant that knows your business.
No setup fees · No lock-in
Overview
WHAT YOU GET
The Calls Answered & Booked package helps businesses answer missed and after-hours calls, capture leads and book appointments - using a 24/7 AI assistant that knows your business.
It is clearly stated to callers that they are speaking with an AI assistant. It sounds natural, handles common enquiries, qualifies leads, books appointments and routes urgent calls to the right person.
What's included
- 24/7 AI call answering
- Business knowledge setup & custom greeting
- Enquiry handling & lead qualification
- Appointment and callback booking
- Call transfer to a nominated human
- SMS & email notifications
- Follow-up and appointment reminders
- Branded website chatbot
Pricing
Benefits
WHY IT WORKS
Answers 24/7
Every call answered, day or night, weekends and holidays included.
Handles enquiries
Answers common questions about hours, services, pricing and more.
Books appointments
Schedules bookings straight into your calendar automatically.
Captures every lead
Call summaries and instant notifications so nothing slips through.
How it works
GET STARTED IN 3 STEPS
Setup & training
We train your Smart Receptionist on your business, services, FAQs, pricing and call handling rules.
Connect & configure
We connect your phone number, calendar, transfer destination and notification settings.
Live & learning
Your receptionist goes live and we refine its responses over time based on real calls.
What's included
DETAILED PACKAGE INCLUSIONS
AI telephone answering
- Smart Receptionist answering incoming calls
- Available 24 hours a day, seven days a week
- Can be used for all calls, after-hours calls or calls that the business cannot answer
- Introduction identifying it as an AI assistant
- Natural conversational responses
- Custom greeting using the client's business name and preferred wording
Business knowledge setup
- Custom setup based on the client's business
- Business services and service areas
- Opening hours
- Frequently asked questions
- Pricing information approved by the client
- Contact and location details
- Common customer enquiries
- Instructions for handling different types of calls
- Brand tone and preferred terminology
Enquiry handling
- Answers common customer questions
- Collects the caller's name and contact details
- Records why the customer is calling
- Identifies the service the caller needs
- Collects agreed qualifying information
- Handles common sales and service enquiries
- Takes messages for the team
- Records callback requests
- Captures information even when the business is closed
Lead qualification
- Standard lead qualification questions
- Identification of the caller's service requirement
- Location and service area checks
- Timeframe questions
- Collection of other agreed qualifying information
- Classification of the enquiry based on the agreed call process
Appointment and callback booking
- Connection to one calendar
- Appointment booking based on available calendar times
- Callback time booking
- Confirmation of the selected appointment or callback
- Collection of the required booking information
- Calendar integration with supported systems
Call transfer
- Transfer to one nominated human destination when required
- Transfer rules based on business hours, caller requirements or urgency
- Alternative message-taking when the transfer is unavailable
SMS and email notifications
- SMS or email alerts following a call
- Caller contact details
- Reason for the call
- Answers to qualification questions
- Appointment or callback details
- Summary of the conversation
- Notification of urgent or high-priority enquiries where configured
Follow-up and reminders
- Standard SMS or email follow-up
- Booking confirmations
- Appointment reminders
- Callback confirmations
- Basic reminders designed to reduce missed appointments
- Follow-up messaging based on the agreed call process
Website chat booking
- Branded website chatbot
- Answers approved questions through the website
- Captures visitor information
- Books appointments through one connected calendar
- Passes website enquiries to the business
Included usage
- Includes a US$50 monthly usage credit. Additional AI, phone and messaging usage is charged automatically based on actual usage.
- One connected calendar
- One human call-transfer destination
- Standard lead qualification process
- Standard call summaries and notifications
- System fixes and support for the agreed setup
Your role
CLIENT RESPONSIBILITIES
To get the best results from your campaign, we need a few things from you.
- Accurate business information
- Approved answers to common questions
- Call handling instructions
- Calendar access where booking is required
- The nominated transfer phone number
- Approved SMS and email wording
- Information about enquiries that must be escalated
- Updates when services, prices, hours or processes change
See how it could work
TALK IT THROUGH WITH US
Book a call with the Full Blast team to talk through how the Smart Receptionist could be configured for your business, including enquiries, callbacks, appointment booking and urgent-call handling.
We will take you through the relevant call flows and answer your questions before you decide whether it is right for your business.
Results
THE PROOF
Mark’s marketing expertise was instrumental in transforming Lord of the Fries from a single food van into an internationally recognised brand. His strategic approach, creativity, and deep understanding of digital marketing made a massive impact.
Amanda Walker
Lord of the Fries
Full Blast are fantastic to work with! They are totally dedicated to you, your business and your success. With so much experience the whole process of working with them is so effortless and enjoyable.
Stephen Jelley
Samhita
The team at Full Blast Marketing have been amazing to work with. Smart, efficient and fast while producing world-class results that helped us get a leg up on our competition.
Dr. Isaac Balbin
Green Gold Trading
Questions
FAQ
No. The Smart Receptionist speaks naturally and conversationally. However, it is clearly stated to callers that they are speaking with an AI assistant.
Yes. We connect it to one calendar so it can check availability and book appointments in real time.
You set the rules. The receptionist can transfer to one nominated human destination based on business hours, caller requirements or urgency. When transfer is unavailable, it takes a message instead.
Up to 250 AI voice minutes and 500 SMS segments per month, one connected calendar, one human transfer destination, standard lead qualification, call summaries and notifications. Any usage above the included allowance or custom development will be explained before additional charges are applied.
No. There is no separate setup fee. Calls Answered & Booked is $497 + GST per month, month-to-month, with no lock-in contract.
Yes. Prospective clients can call and speak with the Smart Receptionist, experience how it answers questions, test how it captures information and request a customised demonstration for their own business.
Book a call
READY FOR CALLS ANSWERED?
Tell us about your business and we'll get Calls Answered & Booked set up for you. Usually live within a week. No setup fees, no lock-in.
- No setup fees, no lock-in contracts
- Flat monthly price $497 /month + GST
- Founder-led strategy, local support
- Fast implementation - usually within a week
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